TERMS AND CONDITIONS
These Terms and Conditions govern the purchase of products supplied by OZWRAPS Pty Ltd (ABN 50 647 856 291), trading as OZWRAPS™, Melbourne, Victoria, Australia, to trade customers including installers, applicators, and distributors.
By placing an order you confirm you are purchasing in the course of a business and agree to these Terms.
1. Products and Intended Use
OZWRAPS™ products are professional grade automotive coating products intended exclusively for application by trained installers using appropriate spray equipment and facilities. By purchasing you confirm you have the necessary skills, equipment, and facilities to apply the product correctly. Performance outcomes depend on surface preparation, application method, environmental conditions, film build, and installer experience. OZWRAPS Pty Ltd does not guarantee specific outcomes where the product has been applied outside of recommended guidelines. Prior to full application, a compatibility test patch must be performed on an inconspicuous area of the substrate. The installer must assess the test area for any adverse reaction before proceeding with full application. OZWRAPS Pty Ltd accepts no responsibility for damage, adhesion failure, or substrate reaction where this requirement is not followed.
2. Qualified Purchasers Only
OZWRAPS™ products are sold directly to trade customers only. End customers wishing to have the product applied to their vehicle must engage a qualified professional installer with appropriate spray facilities. By purchasing you confirm that you have the necessary skills, equipment, and facilities to apply the product correctly and that you will comply with all applicable dangerous goods, chemical handling, and workplace health and safety regulations in your country, state, or region. Regulations regarding the storage, handling, and disposal of solvent based products are the sole responsibility of the installer. OZWRAPS Pty Ltd accepts no liability for non-compliance with any applicable regulations.
3. No Consumer Sales
Any resale or application to a third party vehicle is entirely the responsibility of the purchasing business. OZWRAPS Pty Ltd has no contractual relationship with end consumers and accepts no liability for outcomes arising from the installer’s work or any promises made by installers to their customers. All installation services are contracts solely between the installer and their customer.
4. Independent Installers
Where OZWRAPS™ products are applied by third party installers, detailers, or applicators, those parties operate entirely as independent businesses and have no employment, agency, or representative relationship with OZWRAPS Pty Ltd whatsoever. OZWRAPS Pty Ltd does not endorse, certify, supervise, or warrant the workmanship of any third party installer. OZWRAPS Pty Ltd accepts no responsibility for installer pricing, warranties, representations, labour disputes, vehicle damage, or any outcome arising from installation services. Any agreement for installation services is a private contract solely between the installer and their customer. Customers engaging third party installers do so entirely at their own risk.
5. Orders, Pricing and Payment
All prices are in Australian dollars unless otherwise stated. All orders are made to order and hand assembled upon confirmation of payment. We reserve the right to modify pricing, correct errors, and refuse orders at our discretion. Payment must be received in full before production and dispatch.
If you dispute any payment made to us you must contact us immediately at admin@ozwraps.com.au with full details of your claim. If you submit an unjustified credit card, debit card, or other chargeback, you will be liable to pay us within 7 days the amount of the chargeback, all third party fees incurred by us in relation to the chargeback including bank and payment processor charges, and all reasonable costs incurred in recovering those amounts. An unjustified chargeback includes any chargeback submitted where you fail to recognise or recall the source of the charge before contacting us first.
6. Shipping and Dispatch
All orders are dispatched from Melbourne, Australia. Estimated delivery timeframes are provided as a guide only. Once dispatched, OZWRAPS Pty Ltd is not responsible for carrier delays. International purchasers are responsible for ensuring the product is permitted for import in their country and for any applicable import duties or taxes. Risk of loss and title to products passes to the purchaser upon dispatch from our facility. OZWRAPS Pty Ltd accepts no responsibility for loss, theft, or damage occurring during transit once the order has been handed to the carrier.
7. Returns and Refunds
As all products are made to order and hand assembled individually, we do not accept change of mind returns under any circumstances. Opened products cannot be returned under any circumstances, including difficulty of application, mixing, or use. All products are sold as-is with full instructions provided and it is the customer’s responsibility to ensure they have read and understood the application process before purchasing.
It is the customer’s sole responsibility to source the required solvent (xylene) prior to purchasing. Inability to source xylene, the cost of xylene, or any difficulties related to xylene availability in the customer’s location do not constitute grounds for a return or refund under any circumstances.
Returns are only considered where a product is proven to be defective due to a manufacturing fault. Any claim must be submitted in writing to admin@ozwraps.com.au within 48 hours of delivery with clear photographic evidence. Damage occurring after delivery or during customer handling will not be accepted as a valid claim. Approved claims will be resolved by replacement or refund at our discretion.
8. Force Majeure
OZWRAPS Pty Ltd will not be liable for any failure or delay in performing its obligations where such failure or delay results from any cause beyond our reasonable control including but not limited to supply chain disruptions, carrier delays, raw material unavailability, power failure, natural disasters, government regulations, or pandemics. Where a force majeure event affects our ability to fulfil an order we will notify you as soon as reasonably practicable and will take reasonable steps to minimise the impact.
9. Liability
To the maximum extent permitted by law, OZWRAPS Pty Ltd shall not be liable for any indirect, consequential, or economic loss arising from the use of our products including but not limited to vehicle damage, labour costs, business interruption, loss of profits, or application failures. Our total liability shall not exceed the amount paid for the product giving rise to the claim. Nothing in this clause limits liability for death, personal injury, or fraud. Liability is excluded for any loss, damage, or failure arising from non-compliance with prescribed application procedures, including but not limited to the required compatibility test patch prior to full application.
10. Intellectual Property
All content on this website and all formulation, brand, and product intellectual property is owned by OZWRAPS Pty Ltd and may not be copied, reproduced, reverse engineered, or used without prior written permission.
11. Confidentiality
Purchasers agree not to reverse engineer, analyse, or attempt to replicate the OZWRAPS™ formulation. Any technical information shared by OZWRAPS Pty Ltd is provided in confidence for application purposes only.
12. Indemnification:
The purchaser agrees to indemnify and hold harmless OZWRAPS Pty Ltd from any claims, losses, damages, or expenses including legal fees arising from breach of these Terms, misrepresentation of vehicle condition or application suitability, or damage caused by improper use of the product.
13. Contract Cancellation
We may cancel a contract immediately by written notice if you fail to pay any amount due on time, commit any material breach of these Terms, cease to trade, become insolvent or unable to pay your debts, or if any insolvency process is initiated against your business.
14. Governing Law
These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.
15. General
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force. No waiver of any provision will be deemed a continuing waiver. You may not assign your rights or obligations under these Terms without our written consent. These Terms constitute the entire agreement between the parties in relation to the purchase of products and supersede all previous agreements and understandings.
16. Electronic Communications
By providing your contact details you consent to receive product updates, order communications, and relevant notifications via email. You may opt out of marketing communications at any time. Service critical communications are exempt from opt out requests.
17. Changes to Terms
We may update these Terms at any time. Continued purchasing constitutes acceptance of updated Terms.
18. Contact
OZWRAPS Pty Ltd – Email: admin@ozwraps.com.au